Conflict management styles among Digital Office Management students at Universitas Airlangga: Examining the effect of emotional intelligence

Authors

  • Huwayda Erza Shafalini Universitas Airlangga, Surabaya, Indonesia Author
  • Shaffa Audy Azahwa Prasetya Universitas Airlangga, Surabaya, Indonesia Author
  • Amaliyah Amaliyah Universitas Airlangga, Surabaya, Indonesia Author
  • Erindah Dimisyqiyani Universitas Airlangga, Surabaya, Indonesia Author
  • Gagas Gayuh Aji Universitas Airlangga, Surabaya, Indonesia Author
  • Rizky Amalia Sinulingga Universitas Airlangga, Surabaya, Indonesia Author

DOI:

https://doi.org/10.67964/mkxwwd96

Keywords:

Emotional intelligence, Conflict management styles, Vocational higher education students, Digital Office Management, Universitas Airlangga

Abstract

Conflicts in academic interactions require students to possess emotional intelligence to respond appropriately and constructively to differences. This study aims to analyze the effect of emotional intelligence on conflict management styles among students of the Digital Office Management Study Program at Universitas Airlangga. An explanatory quantitative approach was employed with 62 students selected through purposive sampling, while the data were analyzed using simple linear regression with IBM SPSS Statistics. The results show that emotional intelligence has a positive and significant effect on conflict management styles, with a regression coefficient of 0.299, a t-value of 2.687, and a significance level of 0.009. The regression model was also significant based on an F-value of 7.221 with a significance level of 0.009, although emotional intelligence explained only 10.7% of the variance in conflict management styles. This study contributes to the literature on emotional intelligence and conflict management in vocational higher education, particularly among Digital Office Management students.

Abstrak

Konflik dalam interaksi akademik menuntut mahasiswa memiliki kecerdasan emosional agar mampu merespons perbedaan secara tepat dan konstruktif. Penelitian ini bertujuan menganalisis pengaruh kecerdasan emosional terhadap gaya manajemen konflik pada mahasiswa Program Studi Manajemen Perkantoran Digital Universitas Airlangga. Penelitian menggunakan pendekatan kuantitatif eksplanatori dengan 62 mahasiswa sebagai responden yang dipilih melalui purposive sampling, sedangkan data dianalisis menggunakan regresi linear sederhana melalui IBM SPSS Statistics. Hasil penelitian menunjukkan bahwa kecerdasan emosional berpengaruh positif dan signifikan terhadap gaya manajemen konflik, dengan koefisien regresi sebesar 0,299, nilai t sebesar 2,687, dan signifikansi 0,009. Model regresi juga signifikan berdasarkan uji F sebesar 7,221 dengan signifikansi 0,009, tetapi kecerdasan emosional hanya menjelaskan 10,7% variasi gaya manajemen konflik. Penelitian ini berkontribusi pada pengembangan kajian kecerdasan emosional dan manajemen konflik dalam konteks pendidikan vokasi, khususnya mahasiswa Manajemen Perkantoran Digital.

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Published

2026-10-09

Issue

Vol. 1 No. 2 (2026): Societa: Journal of Society and Change

Section

Articles

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Copyright (c) 2026 Huwayda Erza Shafalini, Shaffa Audy Azahwa Prasetya, Amaliyah Amaliyah, Erindah Dimisyqiyani, Gagas Gayuh Aji, Rizky Amalia Sinulingga (Author)

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How to Cite

Shafalini, Huwayda Erza, Shaffa Audy Azahwa Prasetya, Amaliyah Amaliyah, Erindah Dimisyqiyani, Gagas Gayuh Aji, and Rizky Amalia Sinulingga. 2026. “Conflict Management Styles Among Digital Office Management Students at Universitas Airlangga: Examining the Effect of Emotional Intelligence”. Societa: Journal of Society and Change 1 (2): 393-415. https://doi.org/10.67964/mkxwwd96.