Beyond SPBE maturity: The gap between institutional maturity and publicly observable digital service evidence in Bengkulu, Indonesia
DOI:
https://doi.org/10.67964/b7afxn54Keywords:
Electronic-Based Government System (SPBE), Digital government maturity, Digital public services, Interface verifiability, Bengkulu ProvinceAbstract
Institutional digital government maturity is not necessarily reflected uniformly in publicly observable and verifiable evidence of digital public services. This study aims to examine the gap between Electronic-Based Government System (SPBE) maturity and the verifiability of public service interface features in Bengkulu Province, Indonesia. It combines document analysis with a structured audit of six purposively selected service interfaces conducted on 19 September 2026, using 24 indicators across eight dimensions and an Observable Digital Service (ODS) index; indicators deemed substantively inapplicable were excluded from the denominator. The results show that Bengkulu’s SPBE index reached 3.945 in 2025, classified as Very Good, while the six services achieved a mean ODS score of 82.64. Published service information received the highest score (100.00), whereas observable integration evidence (55.56) and HTTPS and data-practice disclosure (63.89) were the lowest-scoring dimensions. Leave-one-service-out analysis confirmed that these two dimensions remained the lowest-scoring across all iterations. This study contributes a diagnostic approach that distinguishes institutional maturity from publicly verifiable interface evidence without equating limitations in observable evidence with system failure.
Abstrak
Kematangan institusional pemerintahan digital tidak selalu tercermin secara merata dalam bukti layanan publik yang dapat diamati dan diverifikasi masyarakat. Penelitian ini bertujuan menganalisis kesenjangan antara capaian kematangan Sistem Pemerintahan Berbasis Elektronik (SPBE) dan keterverifikasian fitur pada antarmuka layanan publik di Provinsi Bengkulu. Penelitian menggunakan analisis dokumen dan audit terstruktur terhadap enam antarmuka layanan yang dipilih secara purposif pada 19 September 2026, dengan 24 indikator dalam delapan dimensi dan indeks Observable Digital Service (ODS); indikator yang tidak relevan secara substantif dikeluarkan dari penyebut perhitungan. Hasil menunjukkan bahwa indeks SPBE Bengkulu mencapai 3,945 pada 2025 dengan predikat Sangat Baik, sedangkan rerata ODS enam layanan sebesar 82,64. Informasi layanan yang dipublikasikan memperoleh skor tertinggi (100,00), sementara bukti integrasi yang teramati (55,56) serta HTTPS dan pengungkapan praktik data (63,89) menjadi dimensi terendah. Analisis leave-one-service-out menunjukkan bahwa kedua dimensi tersebut tetap menjadi dua dimensi dengan skor terendah pada seluruh iterasi. Penelitian ini menawarkan pendekatan diagnostik untuk membedakan kematangan institusional dari bukti antarmuka yang dapat diverifikasi publik, tanpa menyamakan keterbatasan bukti yang terlihat dengan kegagalan sistem.
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