RIFANI, Fitri Nur. Managing emergency service quality and user satisfaction: A qualitative study of the Surabaya Fire and Rescue Department. Novera: Journal of Economics and Business, [S. l.], v. 1, n. 1, p. 111–123, 2026. DOI: 10.67964/2cyz4z89. Disponível em: https://perfidiajournal.com/index.php/novera/article/view/81. Acesso em: 17 oct. 2026.